Refund Policy

The short version:

Your server is provisioned and begins installing as soon as your payment is confirmed. Because resources are committed to your server from that moment, new orders are non-refundable once the server has been deployed.

If a technical fault on our side prevents us from delivering the server you paid for and we cannot resolve it, we will work with you in good faith (including a credit or refund where appropriate), at our discretion.

Some regions are fulfilled on demand. If a region has no ready capacity, your paid order is confirmed, becomes “deployment in progress”, and is deployed automatically as soon as capacity is added.

These orders are charged at checkout and are non-refundable. Delays caused by high demand — typically minutes to a few hours — are not grounds for a refund. We notify you and finish the deployment as soon as capacity is available.

Plans are subscriptions that renew automatically at the start of each billing period and charge the payment method on file.

You may cancel at any time from your client area. Cancelling stops future renewals and future charges; it does not refund amounts already paid. You keep full access to your server until the end of the period you have already paid for, after which the server is suspended.

If you do not cancel, your subscription renews and your card is charged for the next period.

Plan and specification upgrades are billed immediately (pro-rated to your billing cycle) and are non-refundable once applied — including upgrades that are confirmed and waiting for capacity.

If you believe you were charged in error — for example a duplicate charge or a charge after a valid cancellation — contact us within 14 days with the invoice number. We investigate and correct genuine errors.

Please contact us before raising a chargeback or payment dispute; we can usually resolve issues quickly. Initiating a chargeback without contacting us may result in suspension of your services while the dispute is investigated.

Nothing in this policy limits any non-waivable statutory rights you may have. Where consumer law grants a right of withdrawal for digital services, you acknowledge and agree that by ordering you request immediate performance of the service, and that you lose the right of withdrawal once the service has begun — which, for game server hosting, is when your server is deployed.

For any billing or refund question, email contact@ggnodes.com or open a ticket from the support area in your client area, including your invoice number and account email.